Returns & refunds

Our position

We accept returns on products that arrive damaged, wrong, or expired. Because these are consumables that affect health and safety, we can't accept returns on opened products for any other reason.

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Tell us within 7 days of delivery.

What can be returned

• Damaged in transit
• The wrong product was sent
• Expired or close to expiry on arrival
• Unopened and sealed, in original packaging

What can't be returned

• Opened or partly used products
• Anything reported after 7 days
• Products damaged by misuse or poor storage
• Free items and samples

How to return something

1. Email support@ayurmane.com within 7 days with your order number and photographs of the item and its packaging.
2. We'll respond within two business days with a decision.
3. If approved, we arrange pickup. You don't pay return shipping on a damaged or wrong item.
4. Once we receive and check the item, we process the refund.

Refunds

Refunds go back to the original payment method within 7–10 business days of approval. Delivery charges are refunded only where the return is our fault. Your bank may take a few days more.

Replacements

You can ask for a replacement instead of a refund, subject to stock.

Damaged on arrival

Photograph it before opening if you can, and email us within 48 hours. This is the fastest route to a resolution.

Contact: support@ayurmane.com